CARE QUALITY COMMISSION INSPECTION
This will take place on WEDNESDAY 28 SEPTEMBER 2016. Please note that patients attending the surgery on that day may be approached by a member of the Inspection team to comment on the service provided for patients by the team at Rivergreen.
We are now taking booking for Flu Clinics - please contact the surgery to book an appointment
There will be a number of personnel changes at Rivergreen during the next month.
- Maulik Jhaveri will be joining the practice on Monday 26 September to work as a Clinical Pharmacist. This is an new, exciting initiative for the practice which will see Maulik working alongside our GP's and Nurses.
- Dr Ella Hegarty, our Salaried GP will be leaving us at the end of September as she is emigrating to Australia. She will be replaced by Dr Jenny Harding who starts at the practice in mid October.
- Barbara Malpass, our Practice Nurse, has decided to ' retire again ' and will be leaving at the end of September 2016.
NEW FOR 2016 - NEW LEAF CLINIC AT RIVERGREEN. Is your New Year's resolution to stop smoking then we may be able to help. Just telephone us to book an appointment in one of our THURSDAY MORNING CLINICS, they are already proving to be popular.
PRESCRIPTIONS - Please note that our standard turnaround time is 2 WORKING DAYS.
GP REPORTS - We are often asked to complete Insurance Reports, Holiday Cancellation forms, Passport confirmations etc. This is NOT NHS WORK and in view of the extreme pressure on our core services at the present time, please note that these type of reports will take 15 WORKING DAYS to complete.
NEW URGENT CARE CENTRE ON LONDON ROAD, NOTTINGHAM - see FURTHER INFORMATION section for full details.
NAMED ACCOUNTABLE GP FOR ALL PATIENTS - see section LATEST NEWS for details.
Rivergreen has successfully met the standards for Future Pulse, a new project which aims to improve access to health services for children and young people under 25
Thursday 8 September - PM
Tuesday 20 September - PM
NHS FAMILY AND FRIENDS TEST
Please complete, it's easy, just click on the Friend & Family Test option on the right of this page.
With effect from 3 November 2014, our patients will be able to choose a provider for this service. As we continue to undertake this work at the practice, and in view of the convenience, we will assume that patients will want to use Rivergreen unless we are advised otherwise.
ON LINE ACCESS TO MEDICAL RECORDS. - To access any of our on line services, please ask at Reception or telephone the surgery to request an ON LINE REGISTRATION FORM.
In addition to booking appointments and ordering medication patients will also be able to access their Summary Patient Record, on line, from 31 March 2015. Patients wishing to register for this service must complete an application form available from the surgery and supply photo ID. Additionally, full GP2GP Electronic Transfer of Medical Records will commence at the practice in March 2015.
With effect from 31 March 2016, patients will be able to access coded information in their on line record.
Latest National Patient Survey Results - JULY 2016
We were particularly pleased with our EASE OF GETTING THROUGH ON TELEPHONE score of 79 ( Nottingham CCG average - 72, National average - 73 ) - our best ever survey figure.
Out of Hours Service
With effect from 4 March 2013, the out of hours service will be provided vis NHS 111 which is free from both landlines and mobiles.
Whilst your call will continue to be redirected if you ring the surgery number, our advice is
CALL 111 or if you have a life threatening medical emergency, dial 999.
Advance Booking of Appointments.
Following discussions at our Patient Reference Group, we have agreed to an increase in the time that patients are allowed to pre book some of our GP / Nurse appointments. Patients will now be allowed to book appointments up to 14 DAYS IN ADVANCE. Please note that this is not all appointments, just those designated as pre bookable. The vast majority will remain bookable on the day.
Patient Participation Group
Our next meeting will take place in OCT /NOV 2016.
ON LINE APPOINTMENT BOOKING
Many of our patients are now taking advantage of this new facility. It not only enables patients to book in advance but also allows them to book "on the day " appointments from 8.00am each day
There is now a free app for your iphone,ipad or other Apple device to access SystmOnline
Simply download from the App store