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Noticeboard

Surgery Closure

The surgery will be closed on the afternoon of Tuesday 19th June for staff training - we will re open as normal at 8.00 am the following day

New GP Partner

The team at Rivergreen Medical Centre are pleased to welcome Dr Sarah Millar-Craig as a new GP Partner here at the Surgery. Dr Sarah Millar-Craig who joined the practice as a Salaried GP in May 2017, became a GP Partner on the 1st of April 2018.

Available Now

Evening & Weekend Appointments bookable through your GP Practice

Patients registered at this practice can now access additional routine appointments during evening and weekends at our new city centre service, GP+ Nottingham City.

Speak to our reception team to book an appointment.

Find out more at www.ncgpa.org.uk/gpplus 

CARERS ROAD SHOW COMING TO A NEIGHBOURHOOD NEAR YOU

CLICK HERE FOR FURTHER DETAILS  Carers Roadshow

CQC INSPECTION / REPORT

Following our inspection at the end of September 2016, we have now received our report which is available for perusal on the website Home Page. We were pleased to receive a GOOD RATING in all categories

 

NHS FAMILY AND FRIENDS TEST 

Please complete, it's easy, just click on the Friend & Family Test option on the right of this page. 

  

Patient Participation Group

Our next meeting will take place in April 2018

ON LINE APPOINTMENT BOOKING

Many of our patients are now taking advantage of this new facility. It not only enables patients to book in advance but also allows them to book "on the day " appointments from 8.00am each day 

There is now a free app for your iphone,ipad or other Apple device to access SystmOnline 
Simply download from the App store

 

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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