“We are waiting too long on the phone in the queue”
We have reduced the number of people who can be in the queue from 30 to 8. Our internal audits show significantly reduced waiting, though people may need to redial at the busiest parts of the day.
“We are told in the phone message that we can book on line, but we can’t”
We have looked into this with the telephone provider and have found a small glitch where this was still being said. This has been removed. We cannot offer online appointments at this time as we need to be sure who is attending the surgery due to covid 19, and who is the most appropriate clinician to see or talk to.
“We want face to face appointments”
We were one of the first practices in the locality to offer face to face without a clinician telephone triage first. These appointments are allocated by the reception team based on strict criteria to ensure that you see the appropriate clinician for the appropriate condition whilst keeping us all safe.
“We want covid vaccinations in the practice”
We are running one or two clinics each week for Covid vaccinations and we have also been out to the care homes and some housebound to support the Roving teams.