If you feel you need to be seen by a healthcare professional at the surgery please call when our phone lines open at 08:00. Our reception team will ask a few details to try to ensure they are able to signpost you to the most appropriate clinician to deal with your issue. Please note this may not always be a GP.
If it is felt that you need to be assessed by a GP, you will be added to a telephone list. The GP will call you at some point during the day, please ensure we have the correct telephone number for you and that you answer your phone promptly when we call. The GP will aim to assess you over the telephone or via a video link. If they feel you need to be seen they will invite you for a face to face consultation, which will usually be on the same day.
Our admin and reception team are here to help you access the best and most appropriate source of care. Please treat them with respect - they have many years of experience between them.
Thanks and take care, from the Rivergreen Team.