|“I am fed up with calling day after day”
|We are aiming to deal with all patients on the day. They will be booked in or signposted to the most appropriate clinician or service provider, many of whom work in surgery, some in the local area and some remotely.
|“We can’t call at 8am how can we book?”
|Patients are now able to book online, via telephone at any time in our working hours and we are rolling out a new online consultation system.
|“I can’t get to see a GP”
|We are fortunate with the numbers of GPs we have but do need to use their appointments carefully for those patients who can only see a GP. For other conditions you may be booked with a nurse, HCA, physician associate, social prescriber, mental health practitioner, clinical pharmacist, cancer care coordinator, health and wellbeing coach, Physiotherapist (called first contact practitioner) or Pharmacy, urgent care centre, NHS111. The specially trained receptionists will be able to allocate you to the correct person.
|“Why don’t you fix the potholes in the car park?”
|The drive belongs to the Methodist hub and not the practice. We do work with them and contribute towards filling them.
|Why are you still wearing masks?
|The practice has many clinically vulnerable patients and some clinically vulnerable staff too. For this reason both staff and patients are asked to wear a mask to keep our patients safe and our staff safe and well to provide the service.