Non-urgent advice: Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. The telephone lines are open at the surgery from 8am for cancellations.  You will also then be able to re-book your appointment at a time that is convenient to you. 

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Nurse Appointments

For ordinary clinics (Childhood Immunisations, Blood Tests, Injections, Pill Checks, Patient Registration Checks, Cytology, Dietary Advice) please telephone between 8.00am – 6.30pm or call at the surgery. These appointments are available for booking 14 days in advance.

For specific clinics (Asthma, Coronary Heart Disease, INR, Diabetic) please telephone between 8.00am  and 6.30pm, or call at the surgery. These appointments are available for booking a maximum of 14 days in advance.

Appointments for blood tests are available to book on line. 

We are happy to look at your ears and discuss if ear irrigation is needed or if drops or oil from the Pharmacy would be beneficial. 

Extended Access

We also have access to additional appointments in collaboration with our fellow practices in Clifton and the Meadows. You can get all types of clinician appointments 7am – 8pm Monday to Friday and also both telephone and face to face appointments for the weekend, including pre bookable Face to Face GP appointments on Saturday mornings here at the surgery. All of these can be booked via our reception

Home Visits

Wherever possible you should try to telephone the surgery before 10:30 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are normally only carried out for the following groups of patients:

  1. the terminally ill.
  2. The truly housebound patients, for which travel to premises by car would cause deterioration in their medical condition.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.

GP Contract Changes to Patient Access

When contacting the surgery from Monday 15th May 2023 due to the new GP contract changes approved by NHS England, you will be asked a few details by our specially trained reception team to ensure they are able to signpost you to the most appropriate service.

The options available to the reception team are GP/Nurse/First Contact Practitioners (specialist physio) click for info re FCP/Social Prescriber/Health Care assistant/Clinical Pharmacist/community pharmacy/health and well being coach/mental health practitioner/cancer care co-ordinator and other NHS services where needed.

You may be signposted outside of the surgery to other NHS services including Pharmacy/NHS 111/Urgent care centre and other services within the local area

Our aim is for all patients to receive the most appropriate, timely and effective care upon contact with the surgery.

Please note for telephone consultations the GP will call you at some point during the day, please ensure we have the correct telephone number for you and that you answer your phone promptly when we call. The GP will aim to assess you over the telephone or via a video link. If they feel you need to be seen they will invite you for a face to face consultation, which will usually be on the same day.

Please bear with us while we work together with our patients through this mandatory change and roll out our new online consultations.


Sometimes it is helpful to both the patient and the doctor to have another person in the room during a physical examination. Please understand that you may ask for a chaperone to be present and the doctor will not be offended. The doctor themselves may also request another person to be present.