When contacting the surgery from Monday 15th May 2023 due to the new GP contract changes approved by NHS England, you will be asked a few details by our specially trained reception team to ensure they are able to signpost you to the most appropriate service.
The options available to the reception team are GP/Nurse/First Contact Practitioners (specialist physio) click for info re FCP/Social Prescriber/Health Care assistant/Clinical Pharmacist/community pharmacy/health and well being coach/mental health practitioner/cancer care co-ordinator and other NHS services where needed.
You may be signposted outside of the surgery to other NHS services including Pharmacy/NHS 111/Urgent care centre and other services within the local area
Our aim is for all patients to receive the most appropriate, timely and effective care upon contact with the surgery.
Please note for telephone consultations the GP will call you at some point during the day, please ensure we have the correct telephone number for you and that you answer your phone promptly when we call. The GP will aim to assess you over the telephone or via a video link. If they feel you need to be seen they will invite you for a face to face consultation, which will usually be on the same day.
Please bear with us while we work together with our patients through this mandatory change and roll out our new online consultations.